Skip to main content

Manage Remitters

❓ What Is a Remitter?​

In the HelloMe Money ecosystem, a remitter Simply means the sender — the individual or business who initiates a cross-border transfer.

They are the core users of the product, moving money from a source country and currency (e.g., GBP 🇬🇧) to a destination country and currency (e.g., NGN 🇳🇬).

🧑‍🤝‍🧑 Types of Remitters​

  • 🧍 Individual – Personal users sending money to friends or family.
  • 🏢 Business – Companies making corporate or payroll transfers.

The Remitters module serves as the comprehensive KYC, risk management, and account profiling center of the platform, powering compliance, user risk scoring, onboarding, and behavior tracking.

🔰 What the Manage Remitters Sub-Module Does​

The Manage Remitters sub-module is a searchable dashboard and profile manager for all registered remitters.

🔍 Filtering & Search Criteria​

  • Remitter ID, Name, Phone, Email
  • Remitter Type: Individual / Business
  • Country of Residence
  • Receiving Countries
  • Document Number, Address, Postcode, City
  • Registration Source: Android, iOS, Web, Agent
  • Status: Active, Inactive, Blocked, etc.
  • Email/Phone Verification Status
  • Agent / Branch
  • Date of Birth or Registration Date Range

📊 Search Results Table​

Displays:

  • ID: Unique Remitter ID
  • Register Date & IP: Timestamp and device/IP used
  • Name: Full Name
  • Address: Residence Country
  • Contact(s): Phone & Email
  • Agent / Branch: Who onboarded them
  • Type: Individual / Business
  • Amount: Total Transacted
  • Risk: Risk Level (Low/Med/High)
  • Action: Access to Full Remitter Profile

When the admin user clicks or hovers over the “More” button on the Remitters homepage (as shown in the screen above), they will see quick action options to:

  • ✏️ Edit User details
  • 🔐 Change User Passcode
  • 🔑 Change User Password
  • 🗑️ Delete User

These quick actions allow admins to efficiently manage user accounts without navigating away from the remitters list view.

👤 Profile View​

By clicking “Profile” on the Remitters homepage (as shown in the screen above), you will access the full remitter profile, organized into clear tabs and sections for structured review and management.

SectionDetails
Personal InfoNames, DOB, Gender, Address
Contact InfoPhones, Email, Web, Devices
Compliance InfoSanction/PEP Status, Risk Category, External KYC
Additional InfoOccupation, Employer, Source of Income
Remitter ActivityQuick stats of last 7–360 days (Txn volume & count)
DocumentsUploaded identity/KYC files
TransactionsTransaction history
BeneficiariesSaved recipients
Marketing PreferencesContact method consents

🛡️ Risk Score & Compliance​

The Risk Assessment block includes:

  • Profile Risk Score (e.g., 150 – High)
  • Compliance Type (Auto/Manual)
  • Sanction/PEP Verification Status
  • Block/Watch List Information

3. Just like on the Download Tranx page, the user can also select multiple remitters on this page and perform dynamic bulk actions, including:

  • 🗑️ Delete Selected Users
  • 📥 Export Selected Users (exports user details to an Excel file)
  • 📧 Send Email to Selected Users
  • 🔔 Send Notification to Selected Users

These bulk operations help admins efficiently manage multiple remitters without handling each record individually.

🏷️ what is the use of Available Keywords (as shown in above image)​

Admins can use dynamic or Available keywords to personalize emails while sending in bulk: first_name – Remitter’s first name

last_name – Remitter’s last name

email – Remitter’s email

phone – Remitter’s phone number

reference_number – User’s reference number

transaction_count – Total transactions

total_sent_amount – Total amount sent

These keywords auto-populate with each remitter’s data, ensuring each message feels personal even when sent in bulk.

⚡ Example​

Email Draft:

Hello first_name

You have completed transaction_count transactions totaling total_sent_amount.

Thank you for choosing HelloMe Money.

User Receives: Hello Chinwe,
You have completed 12 transactions totaling NGN 950,000.
Thank you for choosing HelloMe Money.

The Send Email page enables efficient, personalized communication with remitters at scale, using dynamic keywords to merge user-specific data into bulk messages while reducing admin effort.

✅ Summary​

The Manage Remitters sub-module under the Remitters module provides a robust interface for searching, viewing, and managing the full lifecycle of customer identities on HelloMe Money.

It plays a pivotal role in:

✅ Compliance
✅ KYC
✅ Fraud Prevention
✅ Remittance Operations

— tying together identity, risk, transactions, and agent accountability for a secure, compliant remittance ecosystem.